Terms of Service
Last Updated: August 28, 2026 • Version 3.0 Standard Contract
Service Agreement Summary
By creating an account, launching a sandbox workspace, or utilizing SellGrow Systems Inc. software ("SellGrow", "Platform"), you agree to be legally bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
These Terms of Service govern your access to and use of SellGrow websites, CRM modules, Meta WhatsApp API connectors, VoIP voice receptionist services, and business management APIs. If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity.
2. Account & License Grant
SellGrow grants you a non-exclusive, non-transferable, revocable subscription license to access and use our modular SaaS platform during your active subscription term.
- Account Security: You are responsible for maintaining the confidentiality of API keys, admin login passwords, and multi-factor authentication tokens.
- Sub-Admin Roles: Main tenant administrators are responsible for all actions taken by authorized sub-admins or team operators.
3. Acceptable Use Policy
You agree not to misuse the SellGrow platform or engage in prohibited activities:
- No Unsolicited Spam: You must strictly adhere to Meta WhatsApp Business API Messaging Policies and local anti-spam regulations (e.g., TCPA, TRAI guidelines). Sending unsolicited promotional spam via automated bots will result in immediate account termination.
- No Reverse Engineering: You may not copy, decompile, scrape, or attempt to extract source code or underlying AI models of SellGrow.
- Illegal Activities: Users shall not use AI Voice Receptionists or Chatbots for fraudulent schemes, harassment, or illegal impersonation.
4. Billing, Trials & Cancellation
- Modular Subscriptions: You are charged only for the specific growth modules selected (Sales CRM, WhatsApp API, AI Assistant, etc.) on a monthly or discounted annual cycle.
- 14-Day Free Trial: Free trial periods grant 14 days of access. If no subscription is selected at trial expiry, your sandbox account transitions to read-only status.
- Cancellation & Refunds: You may cancel your subscription anytime via your admin dashboard. Cancellations take effect at the end of the current paid billing cycle. Paid subscription fees are non-refundable.
5. Service Level Agreement (SLA)
SellGrow targets a 99.9% uptime availability for core CRM databases, WebRTC VoIP voice bridges, and WhatsApp API webhooks, excluding scheduled maintenance windows announced at least 24 hours in advance.
6. Intellectual Property & Customer Data
You retain full ownership of all business catalogs, lead contacts, customer conversation histories, and uploaded PDF documents. SellGrow retains all rights, title, and interest in and to our proprietary SaaS code, AI algorithms, and brand trademarks.
7. Limitation of Liability
To the maximum extent permitted by applicable law, SellGrow Systems Inc. shall not be liable for indirect, incidental, or consequential damages, loss of business revenue, or third-party API downtime (such as Meta API outages or telecom carrier network disruptions).
8. Governing Law & Contact
These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
Legal & Compliance Enquiries
Email: legal@sellgrow.io
